Free delivery over $250. 100 nights to decide. Demo store: nothing here is for sale.

Solenne

A hundred nights to decide.

A new mattress takes about a month to get used to, and no showroom can tell you how you will sleep on it in February. So you try it at home.

  1. 1

    Night 1

    It arrives in a box. Unroll it, take off the wrap, and let it expand for a few hours. Sleep on it that night.

  2. 30

    Night 30

    Your body has adapted. If it is not for you, you can now ask for a pick-up. Before that, call us and we will talk about a different firmness.

  3. 100

    Night 100

    The trial ends. Up to this night you can request a free collection and a full refund, no explanation needed.

A hand pressing into the quilted oat cover of a mattress

How a return works

  1. Tell us. Write or call. We will ask what did not work, because it helps us, and for no other reason.
  2. We book a pick-up. A carrier comes to your door within 5 to 8 business days. Leave the mattress where it is. No boxing.
  3. You are refunded. The full price goes back to the payment method you used within 5 business days of the collection.
  4. It is not wasted. Returned mattresses go to local charities when they are in good condition, and to recycling when they are not.

Start a return

What we ask of you

Use the mattress as it is meant to be used, with a protector ideally, and keep the cover free from burns and deep stains. Ordinary wear and a spilled drink are fine.

Accessories

Pillows, protectors, duvets and bases can be returned within 30 nights if unused or lightly used. Hygiene items such as protectors are returnable unopened.

After the trial: 10 years

The warranty covers sagging deeper than 1.5 inches, broken springs, split seams and any fault in materials or workmanship.

Trial questions

How does the 100-night trial work?

Sleep on the mattress for up to 100 nights. After the first 30 nights, which is how long a body takes to adapt, you can ask for a free pick-up if it is not right. We refund the full price and donate or recycle the mattress.

Do I have to pay to return a mattress?

No. Pick-up is free in the lower 48 states, and we will not ask you to box it up again.

What about accessories?

Pillows, protectors, duvets and bases have a 30-night return window and need to be unused or lightly used.